Contact support
Vitality Access is a marketplace. We can help with your account, your bookings, deposits and payments, and reaching the clinic you booked with.
Email us
Write to us at:
What to include
Changed your number and can't log in?
Email us from the address on your account and tell us your old and new phone numbers. We'll check it's really you before we change anything — so don't send your verification code to anyone, including us.
Cancelling or refunds
Cancellations and refunds follow the Cancellation Policy — open it from the Legal section of your profile. Email us with your booking reference and we'll handle it from there.
When you'll hear back
A person reads and answers every message, in the order messages arrive. We don't publish a guaranteed response time. If your procedure date is close, say so in the subject line.
What we can't help with
We're not a medical provider and can't advise on procedures, recovery, or whether something is right for you. Questions about your care go to your clinic — they're the ones treating you.